At , your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, contact us, book services, or interact with us online. By using this website, you agree to the terms outlined in this policy. If you have any questions about this policy or how your information is handled, you can contact us at , call , or write to us at .
1. Information We Collect
We may collect personal information when you fill in a contact form, make a booking, subscribe to updates, contact us directly, or use features on the website such as forms or live chat. This information may include your name, email address, phone number, booking details, enquiry information, and any other information you choose to provide. We may also automatically collect limited technical information when you visit the website, including your IP address, browser type, device information, pages visited, and general website usage data through cookies and analytics tools.
2. How We Use Your Information
We use your information to respond to enquiries, manage bookings, provide services, communicate with you, and improve your experience with . Where you have given permission, we may also send updates about services, workshops, retreats, events, offers, or news related to . We only use your information where we have a lawful basis to do so and always aim to handle your data responsibly and respectfully.
3. Marketing Communications
If you choose to receive updates from us, we may occasionally contact you with information about services, events, offers, promotions, or other relevant updates. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or by contacting us directly. We do not sell your personal information or send spam.
4. Website Forms & Chat
If you contact us through website forms, booking forms, or website chat, the information you provide may be stored securely to help us respond to your enquiry and provide support. We may use trusted third-party systems to manage communication, bookings, customer records, and website enquiries.
5. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how visitors use the website. Cookies may be used for website functionality, analytics, remembering preferences, and improving performance.
You can control or disable cookies through your browser settings at any time. Where legally required, cookie consent options will be shown when you visit the website.
6. How We Protect Your Information
We take reasonable security measures to help protect your information from unauthorised access, misuse, loss, or disclosure. Your information may be stored using secure third-party platforms such as website hosting providers, CRM systems, booking software, analytics providers, or email marketing platforms that support the operation of our business.
7. Sharing Your Information
We do not sell or trade your personal information. Your information may only be shared where necessary with trusted service providers who help us operate our website or services, professional advisers, or legal authorities where required by law. Any third parties handling your information are expected to process it securely and responsibly.
8. Data Retention
We only keep personal information for as long as reasonably necessary for customer support, booking records, legal obligations, business operations, or the purpose it was originally collected for. When information is no longer required, it is securely deleted or anonymised where appropriate.
9. Your Rights
Under UK data protection law, you may have the right to request access to the personal information we hold about you, request corrections, request deletion, restrict certain processing activities, or withdraw consent for marketing communications.
If you would like to exercise any of these rights, please contact us at . You also have the right to raise concerns with the Information Commissioner’s Office (ICO) if you believe your data has not been handled correctly.
10. Third-Party Websites
This website may contain links to external websites. We are not responsible for the content, security, or privacy practices of third-party websites, and we encourage you to review their own policies separately.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or website functionality. Any updates will be posted on this page with the revised date shown at the top.
12. Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact: , ,